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Return and Refund Policy

Last updated: April 22, 2024

Thank you for shopping at The Flowers Point.

If, for any reason, you find yourself dissatisfied with a purchase, we encourage you to review our policy on refunds and returns. These terms apply to all products you have purchased from us.

Interpretation and Definitions

Interpretation

Defined terms in this document are applicable under specific conditions, whether used in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to The Flowers Point Corp., 7255 NW 12th ST Miami FL 33126.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to The Flowers Point, accessible from https://theflowerspointmiami.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The cancellation deadline for an Order is 14 days from the date you received the Goods or when a third party you appointed, who is not the carrier, takes possession of the delivered product.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

To be eligible for a return, please ensure the following conditions are met:

  • The Goods were purchased within the last 14 days.
  • The Goods are in their original packaging.

The following Goods cannot be returned:

  • Products tailored to your specifications or clearly personalized.
  • Items not eligible for return due to their nature, rapid deterioration, or expiry.
  • Merchandise not suitable for return due to health protection or hygiene reasons if unsealed after delivery.
  • Items that have been inseparably mixed with other items after delivery.

We reserve the right to refuse returns not meeting these conditions at our discretion.

Refunds are applicable only to regularly priced goods. Sale items are non-refundable, unless prohibited by applicable laws.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

7255 NW 12th ST
Miami, FL 33126,
USA

We do not assume responsibility for Goods damaged or lost during return shipment. To ensure security, we advise utilizing an insured and trackable mail service. A refund cannot be processed without confirmation of Goods receipt or proof of return delivery.

Gifts

If the Goods were marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned product, a gift certificate will be mailed to you.

If the Goods weren’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give it to you later, we will issue the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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