Refund & Return Policy

All flowers and arrangements at The Flowers Point are customized and personalized. Cancellations and returns are generally not available once an order is placed. Refunds are not available because each order is specially made and perishable.

Immediate Cancellation

If you contact us within 1 hour of placing your order, a full refund may be issued (preparation time is 3 hours). Contact to request.theflowerspointmiami@gmail.com

Damages and Issues

Inspect your order upon delivery or pickup. Contact us immediately if your order is defective, damaged, or incorrect.

Non-returnable items

• All flowers, plants and perishable goods
• Customized and personalized products
• Gift cards and sale items

Exchanges

Exchanges are not available. If you would like a different item, please place a new order.

EU 14-Day Cooling Off Period

Customers shipping into the EU have the right to cancel or return within 14 days for any reason. Contact .theflowerspointmiami@gmail.com